Help Desk Support is Just a Call Away
Count on IST for 24 Hour Help Desk Support
24 hours a day 365 days per year IST offers Full Service help desk support to our nationwide customer base. Factory trained on every solution IST offers we are able to customize a help desk agreement to meet your company needs. Whether on a per call or contract basis we are ALWAYS just a phone call away from getting you up and running!
Full-Service Help Desk Support includes:
- Help Desk Support is available 24 hours a day, 7 days a week, 365 days a year
- Live support is available at all times, we never use an answering service
- Bilingual - support in Spanish is available
- Support representatives are able to employ online troubleshooting and diagnosis techniques that enable them to resolve your problem quickly
- Computerized call tracking
- Call history of your site to assist in future call resolutions
- Computerized 'Knowledgebase' of past problems and resolutions to assist in expedient call resolutions